Posted by John Robinson on Tue, Jan 05, 2010 @ 12:51 PM
Detroit, MI-Announced today by John Robinson, president of Answering Service, Inc. (ASI), the company is the first in the teleservices industry to offer a software-based information product designed exclusively for funeral homes.
The user-friendly, web-based software available through ASI, which answers phones for many funeral homes, allows the funeral home staff to enter and maintain a database of information on all of their funerals and memorial services; this information is then available to call center telemessaging staff to provide up-to-the-minute information to callers who need arrangement information.
Mr. Robinson says, "Since details are so important in the funeral business, with anxious callers needing time-sensitive information, we are pleased to offer the the Telescan product. It will not only make it easy for us to provide accurate information to callers, but it will increase the efficiency of internal communications among the staff within each funeral home. This is just one more product that helps ASI continue its 81-year tradition of innovation and quality service."
ASI, founded in 1928 by industry maverick John Engerson, was the first 24-hour call center in Michigan. The company's second president, George Robinson expanded the business by opening several branch call centers and also helped design and implement new equipment that was used nationwide by our industry for over 35 years.
Today, along with 80 of Metro Detroit's finest telemessaging secretaries and support staff, the children and grandchildren of the company's third president manage the company's tradition of quality service and innovation-providing a full array of telemessaging services to clients throughout the area and nationwide.